User Experience (UX): The Ultimate Guide to Usability and UX

User Experience (UX): The Ultimate Guide to Usability and UX
User Experience (UX): The Ultimate Guide to Usability and UX
English | MP4 | AVC 1440×1080 | AAC 48KHz 2ch | 11.5 Hours | 4.49 GB

Get a job in UX and build your user research and UX design skills with this hands-on user experience training course.

Kick start your career in user experience with this 12-hour, online, video training course.

Gain hands-on practice in all the key areas of UX — from interviewing your users through to prototyping and usability testing your designs.

Build a UX portfolio to boost your job prospects as you complete five real-world sample projects.

Gain industry-recognised certification by preparing for the BCS Foundation Certificate in User Experience.

UX Mastery reviewed dozens of online courses in UX, but they gave just one course 10/10: this one.

Build Your UX Portfolio As You Work Through 5 User Research and Design Projects.

The sample projects in the course include:

  • Find my pet: a product that allows people to track down wayward pets who have got lost.
  • Tomorrow’s shopping cart: a device that lets customers find any product in a supermarket.
  • Gift Giver, a gift recommendation system based on an extremely accurate product recommendation technology.
  • The Citizen Journalist: a system that will allow ordinary people to film events, take photographs, write a story and create a crowdsourced, online newspaper.
  • The Digital Postcard, an app that will allow users to create and send their own postcard, either by using a photograph they have taken on their phone, or by selecting a professionally taken image of a local beauty spot.
Table of Contents

Setting the Scene
1 Why take this course?
2 Welcome
3 Course Objectives
4 Student Workbook and Download Pack
5 What's new in this course?
6 Resources
7 The business benefits of user experience
8 What is Usability? Product evaluation activity
9 Can openers Demonstration
10 Can openers User Research
11 Can openers Debrief
12 The 6 Rules of Usability
13 ISO 9241 A standard for usability
14 The Course Roadmap

Going where the action is: Understanding users in context
15 How usability depends on the “context of use”
16 What is a browser?
17 What do users want?
18 An introduction to contextual inquiry
19 The Remote Control Activity
20 The Remote Control Debrief
21 Practical field visits, step 1 Users
22 Practical field visits, step 2 Focus
23 Practical field visits, step 3 Recording
24 Practical field visits, step 4 Notetaking
25 Practical field visits, step 5 Affinity Diagramming and User Story Mapping
26 Presenting results as empathy maps and storyboards
27 Guerrilla techniques for user research
28 Three myths about field visits

How to get niche quick
29 Why the average user doesn't exist
30 Introduction to Personas
31 Walkthrough of a persona case study
32 Walkthrough of a persona case, continued
33 The benefits of personas
34 The pitfalls of personas
35 Publicising your personas
36 The 7step persona checklist

UX Design Activities Build your UX Portfolio
37 Introduction to the Design Activities
38 Find My Pet
39 Citizen Journalist
40 Digital Postcard
41 Gift Giver
42 Tomorrow's Shopping Cart
43 Design activity research briefing
44 Persona Groups Briefing
45 Persona Creation Briefing
46 Student work examples Personas

What can a London bus teach us about usability?
47 Red Routes, or why featuritis doesn't work
48 The What and Why of Red Routes
49 The Flexibility Usability Trade off
50 Prioritising red routes
51 Red Routes — Quick Activity
52 Student work examples Red Routes
53 How to build bulletproof user stories for agile
54 Testing a user story
55 Student work examples User Stories

Beyond “easy to use”: Measuring the user experience
56 Introduction to Lean UX
57 Problem and Solution Hypothesis Testing
58 Defining and measuring usability
59 Measuring Effectiveness
60 Measuring Efficiency
61 Measuring Satisfaction
62 The Usability Dashboard

Site structure and navigation: Finding is the new doing
63 Introduction The Elements of User Experience
64 Introduction to information architecture
65 LATCH The 5 Hat Racks for organising information
66 LATCH Case Study using BBC iPlayer
67 Introduction to card sorting
68 Demonstration of an online card sort
69 Card sorting data analysis
70 Card sorting analysis example
71 Semantic matches and faceted navigation
72 Trigger words

Interaction design: Simple rules for designing simple screens
73 Mental models, conceptual models, affordances and signifiers
74 Some examples of mental models
75 Skeuomorphic versus Flat design
76 User interface design patterns and consistency
77 Progressive disclosure
78 Choosing the correct user interface control
79 Checkboxes, radio buttons and Fitts' Law
80 The Drop Down Menu The UI control of last resort?
81 Expectations about web page layout
82 The Aesthetic Usability Effect and the Contrast Principle
83 The Alignment Principle
84 The Principles of Repetition and Proximity
85 Form redesign Alignment
86 Bluffers' Guide to Eye Tracking
87 Form redesign Labels
88 Form redesign The Question Protocol
89 Form redesign Trigger words and finishing touches
90 Introduction to paper prototyping
91 Examples of paper prototypes
92 A paper prototype in action
93 Getting the design right and getting the right design
94 Paper prototyping's strengths and weaknesses
95 What's in a paper prototyping kit?
96 Overview of electronic prototyping tools
97 Prototyping activity Briefing
98 Student Work Examples Prototyping

“And I have the data to prove it”: How to assess usability
99 The 2 types of usability evaluation
100 Formative and Summative Usability Testing
101 Why 5 users is (usually) enough for a usability test
102 Inperson and remote usability testing
103 Welcoming the participant and giving instructions
104 Getting participants to think aloud
105 Creating good usability test scenarios
106 Keeping a poker face and reminding participants to think aloud
107 Roles in a usability test moderator, computer and observer
108 Observations and interpretations
109 Prioritising usability problems
110 Student Work Examples Usability Testing
111 Student Work Example: Video of a usability test for 'Find My Pet'
112 Jakob Nielsen's Usability Heuristics
113 Visibility of system status
114 Match between system and the real world
115 User control and freedom
116 Consistency and standards
117 Help users recognise, diagnose and recover from errors
118 Error prevention
119 Recognition rather than recall
120 Flexibility and efficiency of use
121 Aesthetic and minimalist design
122 Help and documentation
123 Why you need more than one reviewer
124 Web Accessibility Guidelines

What next? Putting your knowledge into practice
125 How to convince your manager that UX matters
126 Getting users for your first user research activity
127 Building your UX career within your organisation
128 Creating a UX Portfolio
129 Student Work Example: Gift Giver
130 Student work example: Citizen Journalist, Find my Pet & Tomorrow's Shopping Cart
131 Student Work Examples: UX Portfolio Review
132 What makes a great UX Portfolio? Learning points from the Portfolio review
133 Putting your knowledge into practice
134 Please give me your feedback on the course

BCS Foundation Certificate in User Experience
135 BCS Foundation Certificate in User Experience Sample Paper
136 BCS Foundation Certificate in User Experience Answers

Bonus videos and downloads
137 Bonus lecture: Persona analysis with multiple behavioural dimensions
138 Bonus download: The Fable of the User Centred Designer
139 Bonus lecture: Q&A, August 2014
140 Bonus lecture: Q&A, February 2014