Microsoft Dynamics 365 Customer Engagement Administration

Microsoft Dynamics 365 Customer Engagement Administration
Microsoft Dynamics 365 Customer Engagement Administration
English | MP4 | AVC 1920×1080 | AAC 48KHz 2ch | 2h 26m | 438 MB

Effective CRM administrative management using Dynamics 365

This course focuses on the most common tasks that a Dynamics 365 Administrator must master.

From the basic everyday user management to in-depth security models, performance maintenance and auditing, the administrator must be familiar with all of the aspects required to keep a CRM environment running smoothly. You will start with managing subscriptions and licenses, then will assign and configure user roles. Then, you’ll learn how to manage system settings, add multi-lingual support, and utilize user resources. Also, you’ll review CRM platform performance and the different types of system functionality. Then, you’ll learn how to manage a business, data, and various services using the CRM platform. Lastly, you’ll cover auditing, CRM application management, and the various templates available.

By the end of this course, you will understand the core concepts required for a Dynamics 365 Administrator role.

Learn

  • User management concepts
  • Security models and design
  • Core administrative concepts
  • Monitor the health of your environment
  • Auditing and discovering the impact on performance – finding the thin line
  • Email management and configuration
  • Business management