Managing Software-as-a-Service Contracts

Managing Software-as-a-Service Contracts

English | MP4 | AVC 1280×720 | AAC 44KHz 2ch | 0h 57m | 103 MB

Software-as-a-Service contracts bridge the gap between what the SaaS vendor controls and what your business expects. This course will teach you the basic principles of SaaS applicat

Software-as-a-Service (SaaS) has a reputation for being outside of your IT department’s control. In this course, Managing Software-as-a-Service Contracts, you’ll learn why the agreement you have with the vendor is important for bridging that gap. First, you’ll delve into the different components of a SaaS contract. Next, you’ll discover how to track if the vendor is providing an acceptable level of service. Finally, you’ll explore which key technical metrics you can monitor to ensure the solution is performing well. When you’re finished with this course, you’ll have the skills and knowledge of the Software-as-a-Service contract principles needed to successfully manage SaaS contracts in alignment with your business expectations.

Table of Contents

01 – Course Overview
02 – Introduction
03 – Loving Your SaaS Contract
04 – Contract Components
05 – Service Level Agreements
06 – Licensing
07 – Introduction
08 – Drawing Lines of Responsibility
09 – Tracking SaaS Support Metrics
10 – Staying Informed of Changes
11 – Reviewing Your Vendor Relationship
12 – Introduction
13 – SaaS Architecture and Network Monitoring
14 – Website Performance and Status Monitoring
15 – Managing SaaS Application Issues