ITIL® 4 Foundation: Complete Course with 2 Practice Exams

ITIL® 4 Foundation: Complete Course with 2 Practice Exams
ITIL® 4 Foundation: Complete Course with 2 Practice Exams
English | MP4 | AVC 1920×1080 | AAC 48KHz 2ch | 5h 50m | 1.37 GB

Your complete resource to passing the ITIL® 4 Foundation exam on the first attempt!

This course covers the ITIL® 4 Foundation exam (brand new in February 2019) which is the entry-level certification in the ITIL framework and offers an exceptional overview of ITIL. By obtaining your ITIL® 4 Foundation certification, you are showing employers that you understand the key elements, concepts, and terminology used in ITIL, including how operations move between each activity and process to create value in the service value system, and their overall contribution to the service management best practices.

The Information Technology Infrastructure Library (ITIL) framework has become the standard in IT Service Management across the globe. ITIL helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. The framework focuses on IT Service Management best practices and efficient operations, and is used in government, commercial, and non-profit organizations, alike.

The ITIL® course on this page is offered by Dion Training Solutions, LLC, and an ATO of AXELOS Limited. ITIL, ITIL Foundation, and the Swirl logo are registered trademarks of AXELOS Limited. All rights reserved.

This course is a complete textbook replacement and covers the entire ITIL ® 4 Foundation exam objectives in-depth. Additionally, this course comes with two complete practice exams that simulate the type of questions you will receive on the ITIL® 4 Foundation exam.

What You Will Learn

  • Passing the ITIL® 4 Foundation exam
  • Getting ITIL® 4 Foundation certified
  • Describing the ITIL framework
  • Understanding real-world examples
  • Applying ITIL® 4 to your organization
  • Discuss ITIL® 4 concepts with confidence
Table of Contents

1 Welcome
2 Exam Fundamentals
3 th Industrial Revolution
4 Service Organizations

Service Management
5 Service Management
6 Value
7 Organizations and People
8 Services and Products
9 Service Offerings
10 Service Relationships
11 Outcomes
12 Costs
13 Risks
14 Utility and Warranty

Four Dimensions of Service Management
15 Four Dimensions of Service Management
16 Organizations and People
17 Information and Technology
18 Partners and Suppliers
19 Value Streams and Processes
21 Applying the Four Dimensions

Service Value System
22 Service Value System
23 Opportunity, Demand, and Value
24 Governance

Guiding Principles
25 Guiding Principles
26 Focus on Value
27 Start Where You Are
28 Progress Iteratively with Feedback
29 Collaborate and Promote Visibility
30 Think and Work Holistically
31 Keep It Simple and Practical
32 Optimize and Automate

Service Value Chain
33 Service Value Chain
34 Plan
35 Improve
36 Engage
37 Design and Transition
38 Obtain Build
39 Deliver and Support
40 Value Streams

Continual Improvement
41 Continual Improvement
42 Continual Improvement Model
43 What is the Vision
44 Where are We Now
45 Where Do We Want to Be
46 How Do We Get There
47 Take Action
48 Did We Get There
49 How Do We Keep the Momentum Going
50 Continual Improvement and the Guiding Principles

General Management Practices
51 Categories of Practices
52 Management Practices
53 Continual Improvement
54 Information Security Management
55 Relationship Management
56 Supplier Management
57 Architecture Management
58 Knowledge Management
59 Measurement and Reporting
60 Organizational Change Management
61 Portfolio Management
62 Project Management
63 Risk Management
64 Service Financial Management
65 Strategy Management
66 Workforce and Talent Management

Service Management Practices
67 Service Management Practices
68 Change Control
69 Incident Management
70 Problem Management
71 Service Desk
72 Service Level Management
73 Service Request Management
74 IT Asset Management
75 Monitoring and Event Management
76 Release Management
77 Service Configuration Management
78 Availability Management
79 Business Analysis
80 Capacity and Performance Management
81 Service Catalog Management
82 Service Continuity Management
83 Service Design
84 Service Validation and Testing

Technical Management Practices
85 Technical Management Practices
86 Deployment Management
87 Infrastructure and Platform Management
88 Software Development and Management

89 Putting It All Together
90 Conclusion
91 ITIL Certification Path